Terms & Conditions

Prices are agreed upon on the day of order, according to the price list of Music Max d.o.o.  All the prices are in EUR and include 22% VAT, except for books, where VAT is 9.5%. 

We offer delivery service. Package and delivery up to 50kg to EU (Zone 1 only!) is free with orders above 500 EUR. For other international orders, the prices for delivery depend on the weight and value of the order. Unless specified otherwise, all orders are sent via General Logystics Systems (GLS).
Please check immediately upon receipt: 
- intergity of the shipment 
- any possible damage 
Such complaint you have to report to GLS within 24 hours. Please report any visible damage immediately upon receipt. 

The majority of products on the website are in stock and can be dispatched immediately. For special order items, the delivery time is agreed upon ordering. 

Warranty period for all the instruments is one year (excluding spare parts and accessories such as strings, picks, oils, lubricants, connectors, cables,...) After the warranty period we offer service for at least 5 years. Other terms and details of warranty are stated on our warranty card. 

The buyer can pay for the goods:
- with a credit card
- by bank transfer on our bank account SI56 0600 0051 6561 092, opened at Banka Celje. 

When the customer places the order, our salesperson will contact him/her, to confirm the order. The confirmation will also be sent via e-mail, together with the contract with general terms and conditions. When the value of the order is above 80 EUR, you are entitled to 5% discount, that will be deducted on the receipt you receive upon delivery. This discount does not apply for the items with already reduced prices.

The contract between the buyer and MUSIC MAX will be kept on record in written and electronic form. One copy will be sent to the customer upon receiving the goods. Upon request, an additional contract can be sent to the customer. The contract is written in Slovenian language.

30-DAY MONEY BACK GUARANTEE (only valid for online orders): 
The buyer has the right to return the products within 30 days. The products must be in original condition, unused and in original packaging. The shipping costs are not refundable and are paid for by the buyer. The products may be changed for other goods, or the money is refunded to the buyer.
Refund does not apply to: 
- sound, video and software media (DVD, video, CD) with stripped welded packaging 
- sheet music 
- used strings, reeds, mouthpieces etc.
- any other items which have visible marks of usage
For returned items, that have visible marks of usage or have damaged original packaging we reserve the right to adequate usage charge.

If the consumer cannot reach an agreement with the provider, he can also contact the European Online Dispute Resolution platform.

Music max d.o.o. is commited to protecting your privacy. Any personal data provided with your online order will be kept private and will not be rented or sold to third parties or used in any other way. Your personal data will be used only to process your order and keep you updated on any news in our online shop. The data collected are securely saved and can not be accessed by unauthorized parties. To prevent unauthorized access to or prevent the disclosure of your personal data to other parties, and keep the data accurate, we use suitable technical and organisational procedures for protecting collected data. 

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